Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all orders placed through Paddle. Paddle takes your payment and pays refunds back to the payment method you used. Paddle’s buyer terms and refund policy also apply to your purchase.

You can ask for a refund for any reason within 14 days of the day you bought a credit pack.

• No credits used: if you have not used any credits from the pack, you get a full refund.
• Some credits used: you get a refund for the credits you have not used. The refund is the price you paid multiplied by the share of the pack’s credits that are still unused. For example, if a pack added 40 credits and 30 are still unused, you get 30/40 of the price back.
• What counts as unused: the credits still in your balance when you ask, up to the number the pack added. Free credits are counted as used first, so they never reduce your refund.

When the refund is paid, the refunded credits are removed from your balance. We remove credits in proportion to the money refunded, rounded down, so we never take back more credits than the refund paid for.

• Email billing@taqdim.app from the address on your Taqdim account, with the order number from Paddle’s receipt email if you have it. We arrange the refund with Paddle.
• Or ask Paddle directly at paddle.net, or through the link in the receipt email Paddle sent you.

Once a refund is issued, your bank may take a few days to show it.

After 14 days, a credit pack is not refundable just because you changed your mind. Your paid credits stay in your account and do not expire while your account is open. We still give a full or partial refund at any time when:

• you were charged but the credits never reached your account, and we cannot add them;
• you were charged twice, or charged the wrong amount, for the same pack;
• the law of the country you live in gives you a right to a refund.

If an action in Taqdim fails, its credits come back to your balance automatically. That is a refund of credits, not of money.

If a payment is refunded, or reversed by your bank or card company (a chargeback), the credits it bought are removed from your balance in proportion to the money returned. Your balance never goes below zero. If a chargeback is later decided in our favour, the credits are given back.

Under its own refund policy, Paddle may decline requests that involve fraud or abuse of refunds.

Free credits, such as the ones you get when you create your account, cost nothing, so there is nothing to refund for them.

This policy does not take away any right you have under the consumer law of your country or under Paddle’s buyer terms. Where those give you more, they apply.